Executive Boardroom - 10:55 am - 11:15 am
The shift to remote work in response to the COVID-19 pandemic exposed the deeply rooted inefficiencies of internal end-user support models. As users struggled to connect devices and deploy applications from makeshift offices, help desks were, for a variety of reasons, ill-equipped to deal with the massive spike in demand for support services.
Today, as businesses develop strategies for "new normal" of business operations, enhanced end-user support capabilities - specifically around process discipline and remote access - are a critical priority. This session will examine IT service requirements for businesses adapting to today's evolving landscape.
Takeaways will include:
- Challenges posed by the shift to remote work following the pandemic
- Why in-house support teams struggled to address remote workforce requirements
- Capabilities that will be needed to support the "new normal" of business operations
John McGurgan is Vice President of Professional Services and Consulting at Claro Enterprise Solutions, a global technology services provider.
Claro Enterprise Solutions